Appointments
Since popular times fill up quickly, we encourage you to book your appointments a few weeks in advance to ensure you get the day and time you want. At the time of booking, we’ll ask for a credit card or gift certificate number to guarantee your appointment, some appointments may also require a non-refundable deposit to hold the appointment time.
We recommend that you arrive 5-10 minutes before your first appointment to fill out intake paperwork, it may also be completed in advance using your online account. We understand that issues can arise that may cause you to be late for your appointment. If you’re running late, please give us a call so we can make the necessary adjustments to your appointment. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. If you arrive more than 15 minutes late for your appointment time, your appointment may be shortened or rescheduled if there is not enough time to complete the procedure.
Group Appointments
We’d love to see you with friends and family! Please call or text us at 217-335-4835 for availability. Special requirements may apply to bookings of three or more people. Please note there is a 72-hour cancellation policy for groups.
price transparency
Prices posted on this website are an estimation. We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and treatment menu updated, please note that prices, services, and products are subject to change at any time without notice.
Pricing for the services needed based on your individual treatment plan are given at the time of your consultation. Please ask your provider if you have any questions about pricing prior to receiving the treatment. Generally speaking, for injectables, the pricing is based on units, or how many syringes filled with the substance (e.g. Botox, Dysport, Restylane, Kybella, etc.) are used during a treatment. Each injectable has a unique price-per-unit, and the number of units needed will vary based on a patient’s skin and what they hope to accomplish. With laser hair reduction, skin resurfacing, skin tightening and body contouring procedures, multiple treatments may be needed to achieve the desired result. The quoted price may cover a certain number of sessions. We’ll discuss all of these details at your consultation so you’ll know exactly what you’ll be expected to pay for your care.
Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give you the discount of greater value at the time of purchase.
Payments
Because our practice is limited to elective aesthetic and wellness medicine, we do not bill insurance. Payment is expected at the time of service. We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), debit card, Healthcare Savings Account (HSA) card, and cashier’s check. We do not accept personal checks. We partner with Cherry to offer our patient financing options.
Consultations
Every patient is offered a complimentary consultation and skin analysis with one of our expert practitioners. Consultation is required for new patients looking to receive injectable (neuromodulators, dermal fillers, mesotherapy, PRP, IV therapy) and energy-based (laser, IPL, radiofrequency) treatments. A fee is required to book the consultation appointment. This consultation fee is then applied as a credit to your patient account and can be used for any future treatments. Our consultations include: an inquiry about your concerns; a review of your medical history and any relevant problems; an in-depth education about your skin; a comprehensive discussion about all options available to you along with the benefits and risks associated with each; and a clear recommendation of action. We believe an informed patient with realistic expectations will be most satisfied with our treatments and results.
Cancellation
We understand that unplanned issues can come up and you may need to cancel an appointment. As a courtesy, we confirm appointments via email, text, and/or call a week before and the day prior to scheduled appointments. In the event you need to cancel or reschedule an appointment we respectfully ask that you call us at least 24 hours prior to the date of treatment. This way, we can offer your time slot to a client on our waiting list, or who is calling for a same day appointment. Without notice of cancellation we are unable to do this. When a patient does not show up for a scheduled appointment, another patient loses the opportunity to be seen.
Thus in an effort to remain timely with our patient flow and provide optimal access to care, we ask all new and established patients to supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event we do not receive the required notice for rescheduling and cancellations, we will charge a fee of $50 to your credit card. Notification given at least 24 hours prior to your appointment will NOT receive a charge. In the event that a patient has a history of two or more no-shows or cancellations, the patient may be subject to pay full service price to schedule another appointment.
Refunds
We work with each patient to discuss treatment objectives and review likely outcomes, benefits and risks associated with each treatment. We will be honest in all our dealings with you and do our best to provide personalized, high quality care. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results – although we always strive to achieve the absolute best result for you – therefore, payments made for our services are for treatments to be performed and not for a specific result. Once services are purchased they will not be refunded. The sales of all treatments (including but not limited to injectables such as Botox® and dermal fillers, laser treatments, facials, lash services, chemical peels, IV infusions, etc) are final; refunds or credits cannot be offered once the treatment is performed. Any service or packages that are prepaid cannot be returned. However, unused service values (cash equivalent for the remaining amount of a treatment package) can be exchanged and applied to any other service, applied as credit to your patient account, or issued as a gift card.
For skin care products, we will accept unopened products for a full refund or exchange within 2 weeks of purchase. We cannot accept any opened product for return or exchange, but if you are not fully satisfied with the purchase or develop a skin reaction to the product, please bring your receipt and the unused portion of the product back within 2 weeks and we’ll gladly issue a credit to your patient account, good for the future purchase of product or service. We cannot offer credit on products returned after 2 weeks. In accordance with federal law, we do not offer refunds or exchanges on prescription medications or products for any reason.
Scheduling your appointment is your acceptance of these policies.